Office Experience/Quality of Care
Tuesday, July 29th, 2008Yesterday, the New York Times front page had a very unflattering article in my opinion about dermatologists who have two separate waiting rooms and separate staff for medical versus cosmetic patients. I can’t imagine such a system, but I guess it does exist. We have one recently redone waiting room which our patients enjoy. We have one staff, one phone number, one set of examination rooms, etc. We treat our patients all the same-with respect and kindness–the same way we would want to be treated at a doctor’s office. We encourage people to make follow-up appointments whether they are in our office for medical or cosmetic reasons. We see medical and cosmetic as one unit–hence our name–cosmedical! We offer our cosmetic patients skin cancer screenings, and if medical patients want to discuss cosmetic treatments, we give them the information that they need. We treat people as human beings, not as one type of patient or another. We know that you will have a great experience in our office! That is why most of our new patients are referred by our current patients, and we appreciate that. We are always willing to accept criticism, and we are certainly not perfect in running our office-sometimes there are emergencies and we run behind, etc, but we do our best everyday to serve our patient population. We hope to see you soon.