“The future of customer service is here, and it’s making customers miserable,” was the title of a November business article that hit home. We have all seen and experienced the changes in automating customer service in the retail and other business sectors, but we hoped it would not be widely implemented in the healthcare industry.
Unfortunately, AI and automation is the norm for your local hospital, insurance companies, and now your doctor’s office! “By corporate America’s (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it’s the way to unlock efficiencies and improve customer ‘journeys’ so people can solve their problems and get what they need on their own, and fast.” 1
But hold on…call us old fashioned, but you can actually CALL US and speak to a human being! “At BAXT CosMedical® there are no chat bots, no phone trees, just friendly office staff ready to put patient care as our top priority,” says Dr. Rebecca Baxt, medical director.
Why is Customer Service and Quality Patient Care Important at BAXT CosMedical®?
For more than 45 years, Dr. Rebecca Baxt, along with her parents, Drs. Sherwood and Saida Baxt, founders of BAXT CosMedical®, have been dedicated to delivering exceptional, state-of-the-art cosmetic and medical dermatological care to their patients. Our motto is, “Let our Family Treat Your Family.”
Our staff understands what this means and strives to provide friendly and responsive customer service and care to our patients.
Dr. Rebecca Baxt emphasizes, “We are not a clinic. We are not a spa. We are a licensed medical and cosmetic dermatology office.” As a board-certified dermatologist, Dr. Baxt invests in education, training, and clinically assessed medical technology to provide her patients with optimal results and high levels of quality care. “We have an excellent, kind, and cheerful staff who help us deliver the highest level of customer service,” adds Dr. Baxt.
Exploring the History of BAXT CosMedical® with Our Founders
Listen to Dr. Baxt’s Interview of Dr. Saida Baxt
Listen to Dr. Baxt’s Interview of Dr. Sherwood Baxt
More About BAXT CosMedical®
Situated in Bergen County, New Jersey, BAXT CosMedical® is a leading destination for advanced cosmetic and medical dermatological care, serving patients from the New York and Tri-State area, as well as from across the nation and around the world.
Discover the rich history of our practice by visiting our Founders page for more insights and stories.
If you have any questions or would like to schedule a consultation, call us at (201) 265-1300. We are happy to answer the phone and talk to you!
1 Stewart, Emily, “The future of customer service is here, and it is making customers miserable,” Yahoo Tech, November, 26, 2024.
